Return policy

1) Changes

If you wish to exchange one product for another, you will have to make a return and then place a new order with the product you wish to purchase.


2) Returns

If you do not want a product, you have 14 calendar days to return it.
Return the items to me within 14 days of delivery.

I accept cancellations if the order has not been shipped. Once the article has been sent, contact me to solve it.
Contact me if you have a problem with your order.


3) The following items cannot be exchanged or returned:

Due to the nature of these items, unless they arrive damaged or defective, I do not accept returns on custom orders


4) Return conditions

Shipping costs for returns are the responsibility of the buyer.
If the item is not returned in its original condition, the buyer will be responsible for any loss in value.
The return address is: Petitama©, (Olga Pérez), C/ Concepción Arenal, 257, 1o 3 a 08030, Barcelona, ​​Spain

Petitama Handmade - Diademas exclusivas hechas a mano

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